I looked at a bra that said it had uplift and support. I was looking for reviews and did not want to continue with the order, but to see the final price with shipping, I went to the next page and it popped into an order. I tried to cancel, but could not find out how. I tried it on when it came. no Support, no uplifting. I tried t get a refund and return label. They want me to return and pay.
Luckily I bought through Pay Pal. Now in dispute.
this is what the company told me,
Thank you for taking the time to send us your concern. I appreciate your feedback for this item, I will send it to the manufacturer for upgrading the quality of the item. And it came to my attention when you found this not to support pretty well, do you think that another size will solve this problem? Regarding your return request, please note that we do accept return requests regardless of any reason as long as the returning fee is at your own expense and will send you a replacement or issue a full refund as soon as we get the product. However, I definitely do not recommend this option due to the unstable logistic service during the war of COVID-19 and high shipping fee, that might cost you a fortune and eat up a lot of your time. I understand a valued customer like you deserves the best, so I will give you some other offers, hope that you will be interested in some: –
Option 1: We will refund 20% off your order, you can keep the item for your friends/relatives or sell/donate it. –
Option 2: We will refund 10% off your order to apologize for the inconvenience and offer 30% off for your new order. –
Option 3: If you insist to return, please send it to our warehouse address below: Customer name Recipient: Upinus Company Address: No. 03 Luong Yen street, Hai Ba Trung District, Hanoi city, Vietnam Zip Code: 100000 Phone number: 0356 212 242
After receiving it, we will refund you 100% of the total order’s value, don’t forget to put your order number on the package when you send back to us.
RETURNED items shipped to different office addresses will not be processed for refund or replacement. The postage fee shall be handled by the customer. Please close your case on Paypal and let me know your thoughts via this email, I will do my best to assist you!