This just in! I was one of the lucky ones who received a response, but I threatened to hear back by 12/01/20 or I would contact my bank. Once I found this website, I directly contacted my bank so I will not be responding to their email below.
Thank you for contacting Skin Remembered email support.
We apologize for any confusion. The package you received is a full thirty day supply, we do not offer sample sizes. We sent you a full size bottle and allow you to try it for the 14 day trial period to see if you like it, for just the cost of shipping and handling. If you like the product after your trial, you are billed for the actual cost of the product and enrolled in a monthly subscription. The reason we send you a full 30 day supply to try is because of the overwhelming response and feedback from customers who love the product, and want to continue seeing their results.
I cancelled out your account. The account cancellation number confirming this is CBAC54C28FD. Therefore, nothing else will be sent nor billed to you.
If you are interested in keeping it we would like to offer you a 75% refund on your original purchase. Please email me back either accepting this offer or let know me if you still want me to process your cancellation request. We look forward to hearing back from you! If you have further questions regarding the refund, we suggest contacting your financial institution.
If you have any further questions or concerns, please feel free to reach back out to us via email or phone.
Thank you for being a valued customer.
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