This company is a total scam. I also ordered from them thinking that it was the original crocs company.
My order took a month before it arrived and instead of them coming in the light lavender that I ordered they came in a bright yellow. I immediately contacted the company.
these were their 3 responses copied and pasted
“We are so sorry for the trouble. It must be messed up during packaging time. As they are still good and wearable, could you please keep them this time or send them to your friend ?
And we will refund you 3% as they are out of stock now, hope you can consider it.
We didn’t mean to send the wrong goods. Please forgive that I am a single mother with four children. Could you please accept refund?”
“Sorry to hear that, since that, you can return the order for full refund , here is the return address:
#16 shuangshi village, Dongshi Town, Pingyuan City, Guangdong Province , China 514600
Please let us know the tracking # and site after you do.
We will process the refund when we receive the return.
As we don’t have the return labels. If you want to return, you should pay a high shipping fee at your own expense, especially in the Covid-19 situation, it’s much hassles to return the items.
But we still hope you can keep the order with a 10% refund to avoid the hassles of returning, it will save much time and money.“
“Hi, Thanks for your email, we are on vacation now, we will reply you asap when we get back to work on 7th Oct.
Sorry about the hassles, your understanding and patience will be highly appreciated.
This is Beyond ridiculous and unacceptable.
I will try to attach photos of more information