Please see below, no order no refund , the authorities should investigate
Begin forwarded message:
From: Gary Dunne
Date: 15 December 2020 at 10:31:22 GMT
To: Support Rocket Commerce
Subject: O/n 7B660B8831 Gary Dunne
Where the hell is my refund. I am fed up with writing to you.
PROMISE AFTER PROMISE AFTER PROMISE.
I WANT my refund.
No goods and no refund
On 13 Nov 2020, at 16:56, Support Rocket Commerce wrote:
Thanks for contacting us and I’m sorry about the delay in getting back to you.
We are still working on it, but I will make sure you will be contacted to be let known your refund has been issued.
I am sorry about it.
I appreciate your time!
How would you rate my reply?
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On Thu, Nov 12, 2020 at 2:17 PM EST, Gary Dunne wrote:
It is now November 12th and I still have not got my order or my refund. It is months since I placed my order.
I shall if I do not receive my money back start proceedings through the banking sector.
Please respond to this email with confirmation that my money is being refunded.
On Wed, Oct 21, 2020 at 9:11 AM EDT, Support Rocket Commerce wrote:
Thanks for your message!
We understand the inconvenience of your waiting, we are facing instabilities in our system but we believe that soon everything will be back to normal.
Refunds continue to be made on a first-come, first-served basis.
I reaffirm that we are doing our best to make the refund as soon as possible!
On Mon, Oct 19, 2020 at 2:00 PM EDT, Gary Dunne wrote:
Please see all the messages below.
In one your offer a reduction of 25% which I accepted as I wait for my order.
We then talked about a refund and you mentioned it was in process and and now I regret no refund and no goods.
It truly is extremely bad.
Please give me updates and either let me see goods , 25% or. Total refund .
This way We can bring this sorry mess to an end..
On Mon, Oct 19, 2020 at 12:01 PM EDT, Support Rocket Commerce wrote:
Thanks for your message and sorry for the wait!
We are sorry for the delay and we are doing our best to ensure that your product reaches you as soon as possible.
Your order is on its way, we can assure you that.
Any questions, we’re available!
On Sat, Oct 17, 2020 at 2:46 PM EDT, Gary Dunne wrote:
Any news ?
On Thu, Oct 8, 2020 at 10:47 AM EDT, Support Rocket Commerce wrote:
Thanks for your contact and sorry for the delay in responding.
All repayments are being made one by one due to previously declared instability.
Don’t worry, your request has already been answered and is waiting for a response. We are requesting respecting the order of arrival, so wait until yours is answered as soon as possible.
Once the refund is made, we will send you an email.
Sorry for all the waiting,
On Wed, Oct 7, 2020 at 1:51 AM EDT, Gary Dunne wrote:
Thank you for your reply.
It is sad that an order placed in July has still not shown up.
As a temporary measure I have had to buy a substitute cord while waiting for my order. This is an additional cost to me.
The problem is I bought yours because of the strength your ad said it had plus efficiency.
So please proceed with your suggestion and place the money back to the card I used .
I suggest that you examine your agent. In my day, speedy delivery was as aspect of the order that always gave customers reason to return and buy more.
Agents are your Ambassador’s and if they fail, your organisation fails but your organisation takes the hit for it.
Looking forward to a speedy regulation
On Tue, Oct 6, 2020 at 12:07 PM EDT, Support Rocket Commerce wrote:
Thank you for reaching us here and we apologize if we are unable to reply to you timely.
Even though the shipping company is responsible for this delay, we understand that this has put you in a difficult position. So we’re willing to give you a 25% refund AND let you keep 100% of your order. (We lose money that way, but it’s unfair that you had to wait so long because of the shipping company.)
Your request has been duly noted. Since all the refund requests are processed by our billing department, I will go ahead and forward your request to the relevant team so they can assist you further.
We are currently facing some difficulties in our payment processor and as soon as we get it fixed, we will process your refund.
Let us know if there’s anything else we can do to help.
On Mon, Oct 5, 2020 at 1:18 PM EDT, Gary Dunne wrote:
Who is your UK shipping agent OR the receiving agent. I will contact them directly for an update.
I cannot understand why you will not cancel and refund my money.
No Matter who your agent is It is obvious either the order is lost or never was sent from your agents location. Have you noticed how long this has taken?
My credit card company will have to get involved.
Reports in the press do not give me confidence.
Please accept this email as instructions to cancel my order and I demand a refund