Victim Location 92504
Total money lost $100
Type of a scam Online Purchase
I received a text message from the # 631-690-5723 saying: Amazon: Congratulations Gilbert, you came in 1st in today’s Amazon Earpods raffle! Follow the link to set shipment: u7fxe.info/lMTHWGxbL7
I was curious & clicked the link, it was advertised as free EarPods only have to pay for shipping so it sounded like a good deal, I paid 10.99 for shipping + tax came up to $15 I then received an email from them saying my card will be charged from the name “clearsolutionsnaturalcom” I searched that up & ended up on a men’s skin care website, I received an email on 04/02/2021 stating that my card has been charged with $84.68 from the same company so I called the customer service number provided & asked what that charge was about & they said it was related to my subscription, I stopped them there & told them I never agreed to any subscription & it was never mentioned on the link. The representative I spoke to offered either $20 store credit or I can return the EarPods but I must pay $19 restocking fee & $20 shipping I said no I want the full refund back, the representative repeated my 2 options again & I asked to speak to a supervisor when I was transferred to Sabrina the supervisor, she answered with “mhmm?” So careless about the issue, I told her that I wanted a full refund & she repeated the same options I was given by the representative & told me that’s the best they can do & I denied their options & told them they never had my permission or authorization for my card to be charged monthly without me being aware of it. Sabrina then stated she will not argue with me & that she’s only giving me those 2 options. I never received an email stating there would be a subscription, no email saying I would be charged again, they canceled a monthly subscription I had no clue about. I had them cancel it immediately & they still deny my full refund.